Terms & Conditions

1. About These Terms

These Terms and Conditions ("Terms") apply to your use of the Osiria website and to any inquiry, reservation or voyage arranged through it. Osiria Nile cruises are operated by Promo Trend Travel ("we", "us", "our"), registered at [Registered address, Cairo, Egypt] (registration no. [Commercial register / tax number]).

By using this website, submitting an inquiry or booking a voyage, you confirm that you have read and accepted these Terms. If you do not agree, please do not use the website or make a booking.

2. Use of This Website

You may use this website for lawful personal purposes only. You agree not to misuse it, attempt to gain unauthorized access to it, introduce malicious code, or collect data from it by automated means without our written permission.

We aim to keep the site available and accurate, but we do not guarantee uninterrupted access, and we may change or suspend any part of it at any time.

3. Inquiries and Bookings

Submitting an inquiry through this website is a request for information. It is not a reservation and does not create a binding contract.

A booking is confirmed only when we send you a written booking confirmation and have received the deposit described below. Until then, suites are not held and remain subject to availability.

The person making the booking confirms that they are at least [__] years old, are authorized to accept these Terms on behalf of everyone in their party, and that all details provided are accurate and complete.

4. Prices and Payment

Prices are quoted individually by our Personal Cruise Consultants in the currency stated in your quotation. No prices are guaranteed until a booking is confirmed in writing.

A deposit of [__]% of the total price is due to confirm your booking. The remaining balance is due [__] days before departure. If the balance is not received on time, we may treat the booking as cancelled and apply the cancellation charges in section 5.

Unless your quotation states otherwise, the price covers the voyage, accommodation and the services described in your confirmation. Personal expenses, optional excursions, visas, travel insurance, flights and gratuities are not included.

Bank charges and currency conversion fees are your responsibility.

5. Cancellation and Changes by You

You must notify us of any cancellation or change in writing by email. The date we receive your notice is the date that counts. Deposits and cancellation charges follow this schedule:

Changes to dates, suites or guest names are subject to availability and may incur a fee and a price difference. We cannot guarantee that a change will be possible. Refunds, where due, are paid to the original payment method within a reasonable time.

• [__] days or more before departure: [__]% of the total price
• [__] to [__] days before departure: [__]% of the total price
• Fewer than [__] days before departure or no-show: 100% of the total price

6. Changes and Cancellation by Us

We may need to make changes to a voyage, such as a different ship, suite allocation or schedule. We will tell you as soon as reasonably possible. If we make a significant change or cancel your voyage, other than for reasons in section 7 or 12, you may accept the change, choose a comparable alternative, or receive a full refund of the amounts you have paid to us.

7. Itineraries, River Conditions and Safety

Itineraries on this website, including routes between Luxor and Aswan, ports of call, sailing times and excursions, are a guide and may change without notice. Reasons include Nile water levels, weather, lock and port schedules, the instructions of the authorities, the closure or restriction of archaeological sites, and the safety of guests and crew.

The captain has final authority over the navigation and safety of the vessel and may alter the route or schedule at any time when they consider it necessary. We will try to offer a reasonable alternative, but we are not liable for compensation for changes made in good faith for safety or operational reasons.

8. Guests, Documents and Health

You are responsible for holding a passport valid for the period required by Egyptian authorities, any necessary visas, and any other documents or vaccinations required for your journey. We cannot refund amounts if you are refused boarding or entry because your documents are not in order.

Please tell us before booking about any medical condition, mobility need or dietary requirement so we can advise whether we can accommodate it. Parts of the vessel and some excursions may involve stairs, uneven ground or heat, and may not suit every guest. We may refuse boarding if we reasonably believe a guest is unfit to travel or is a risk to themselves or others.

9. Travel Insurance

We strongly recommend comprehensive travel insurance covering cancellation, medical expenses, repatriation, baggage and personal liability. You are responsible for arranging it. We are not responsible for losses an insurance policy would have covered.

10. Conduct On Board

All guests must behave considerately toward others, follow the instructions of the captain and crew, and respect local laws, customs and heritage sites. We may refuse to carry, or may disembark, any guest whose behavior endangers or seriously disturbs others, without refund. Guests are responsible for damage they cause to the vessel or its contents.

11. Our Responsibility

We will provide your services with reasonable care and skill. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, or for fraud.

Subject to that, and to the extent permitted by law, we are not liable for loss or damage caused by events outside our reasonable control, by the acts of third parties not under our control (such as independent excursion providers), by your own acts or omissions, or for indirect or consequential losses. Our total liability for any claim relating to a booking is limited to the amount you paid for that booking.

Valuables are carried at your own risk. Where a suite safe is provided, we recommend using it.

12. Force Majeure

We are not responsible for failing to perform, or for delay in performing, any obligation where this results from unusual and unforeseeable circumstances beyond our control. Examples include natural disasters, extreme weather, war, terrorism, civil unrest, epidemics, government action or travel restrictions, strikes, and failures of utilities or transport. If such an event prevents your voyage, we will offer a rescheduled date or a refund of amounts paid, less costs we have irrecoverably incurred.

13. Personal Data

When you submit an inquiry, we collect the details you provide (such as your name, email address, phone number, number of passengers and message). We use them to respond to your inquiry, arrange your booking, and meet our legal obligations. If you opt in, we also use your email to send news and offers, and you can unsubscribe at any time using the link in any message or by contacting us.

We share data only with service providers who help us operate our business (such as email delivery and hosting providers), with the authorities where required by law, and with partners needed to deliver your voyage. We do not sell your personal data. You may ask to access, correct or delete your data by emailing [reservations@yourdomain.com].

14. Intellectual Property

All content on this website, including text, photographs, graphics, the Osiria name and logo, is owned by or licensed to us and protected by copyright and trademark law. You may not copy, reproduce, modify or distribute it without our prior written permission, except for personal, non-commercial viewing.

15. Third-Party Links and Information

This website may link to third-party websites. We do not control them and are not responsible for their content or practices. Descriptions of destinations, sites and activities are provided as general information and may change.

16. Complaints

If something is not right during your voyage, please tell the crew immediately so we can try to fix it on the spot. If it is not resolved, contact us in writing at [reservations@yourdomain.com] within [__] days of the end of your voyage, with your booking details, so we can investigate and reply.

17. Governing Law and Disputes

These Terms and any dispute arising from them are governed by the laws of the Arab Republic of Egypt. The parties submit to the exclusive jurisdiction of the competent courts of Cairo, Egypt, without affecting any mandatory consumer rights you may have in your country of residence.

18. Changes to These Terms

We may update these Terms from time to time. The version published on this page when you make a booking is the one that applies to that booking. Continued use of the website after changes are posted means you accept the updated Terms.

19. Contact Us

Questions about these Terms? Email [reservations@yourdomain.com] or send us an inquiry and a Personal Cruise Consultant will reply.